Disclaimer

The information, predictive analytics, insights, health scores, and recommendations provided by Insightlo ("we," "our," or "us") through our customer intelligence and retention platform are provided for business planning and decision-support purposes only. Please read this Disclaimer carefully before relying on any output or information from our Services.

1. General Information Disclaimer

While Insightlo strives to ensure the accuracy and reliability of all analytics, health scores, and recommendations generated by our platform, we make no representations or warranties of any kind — express or implied — about the completeness, accuracy, reliability, suitability, or availability of any information or AI-generated output. Any reliance on our platform outputs is strictly at your own risk.

2. Accuracy of Predictions and Analytics

Insightlo uses advanced machine learning models, statistical analysis, and AI algorithms to analyze customer behavior patterns and generate predictive insights including churn predictions, health scores, sentiment analysis, and revenue forecasts. By using these features, you acknowledge and agree that:

• All predictive models are based on historical data and probabilistic algorithms — they cannot guarantee future outcomes with certainty
• Churn predictions, health scores, and sentiment scores are estimates, not definitive conclusions
• Model accuracy depends on the quality, completeness, and recency of your connected data sources
• Novel customer behavior patterns outside the model's training distribution may produce less accurate predictions
• Actual customer outcomes may differ materially from any predictions generated by our platform
• All AI-generated recommendations should be reviewed by qualified customer success professionals before taking material action

3. No Substitute for Human Judgment

Insightlo is designed to augment and support human decision-making, not to replace it. Customer success managers, account executives, and business leaders should use our platform as one input among many when making decisions about customer accounts, retention strategies, resource allocation, and business planning. Insightlo is not liable for any business outcomes, financial losses, or customer relationship impacts resulting from decisions made based solely on our platform's outputs.

4. No Professional Advice

The content, analytics, and recommendations provided by Insightlo do not constitute professional financial, legal, regulatory, or business advisory services. We are not a registered investment adviser, financial institution, legal counsel, or licensed accounting or consulting professional. All material business decisions should be reviewed by appropriately qualified professionals.

5. Third-Party Data and Integrations

Insightlo integrates with third-party platforms including CRM systems, support tools, product analytics platforms, and communication tools. We are not responsible for:

• The accuracy, completeness, or timeliness of data provided by third-party systems
• Errors or delays caused by third-party API limitations, outages, or changes
• The privacy practices or security measures of third-party platforms
• Changes in third-party platform APIs or data formats that may affect our integration quality

Errors or omissions in source data may affect the accuracy of predictions and insights generated by our platform. Insightlo is not affiliated with, endorsed by, or responsible for the conduct of any third-party platforms.

6. Performance Results

Any case studies, testimonials, retention improvement metrics, or ROI figures referenced in our marketing materials represent results achieved by specific customers under specific circumstances. These results are not typical and may not reflect outcomes achievable by your organization. Individual results will vary based on company size, industry, data quality, implementation approach, team performance, and many other factors.

7. Platform Availability

While Insightlo targets 99.9% monthly platform uptime, we do not guarantee uninterrupted or error-free access to our Services. Scheduled maintenance windows, infrastructure issues, third-party integration outages, and unforeseen technical circumstances may result in temporary service interruptions without liability, except as expressly stated in SLA terms.

8. External Links and Resources

Our website and platform may contain links to external websites, research reports, and third-party resources. These links are provided for informational purposes only. We accept no responsibility for the content, accuracy, or availability of external resources.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Insightlo, its officers, directors, employees, partners, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of revenue, profits, customer relationships, data, or goodwill — resulting from your use of our Services or your reliance on any analytics, predictions, or recommendations generated by our platform.

10. Changes to This Disclaimer

Insightlo reserves the right to modify this Disclaimer at any time. Your continued use of our Services following the posting of changes constitutes acceptance of those changes.

11. Contact

• Legal: legal@insightlo.io
• General: hello@insightlo.io